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Common questions about Cert Climb pricing, exams, billing, and accounts. If your question isn’t here, email us at contact@certclimb.com — we reply within 24 hours.

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Frequently asked questions

How does the free trial work?

Every exam in our catalog includes a 30-question free trial — no credit card, no email-trap. You can answer up to 30 questions across questions and flashcards combined for any exam you select. Once you've used them, upgrade to unlock the full bank.

What does premium include?

Premium gives you the full question bank for your category, all flashcards, every quiz mode (timed simulation, missed-only review, topic drills), and detailed explanations on every question — wrong answers included. Pricing is per-category and unlocks every related exam in that category at once.

How is pricing structured?

Plans are 1-month ($9.99), 3-months ($20.99 — saves 30%), or 12-months ($49.99 — saves 58%). You buy access to a category, and that unlocks every exam in that category for the duration of your plan.

Can I cancel my subscription anytime?

Yes. Cancellation is one click from your profile page. Your access continues through the end of the period you've already paid for. We do not auto-renew without your explicit choice.

Do you offer refunds?

If something is genuinely broken on our end (the question bank is misrepresented, content is unavailable, technical issue), email contact@certclimb.com within 7 days of purchase and we'll refund you. We do not offer "didn't use it" refunds — the 30-question free trial exists exactly to prevent that.

Are the questions written by humans?

Yes. Every question in the bank is written and reviewed by people who've taken the exam. We don't scrape, we don't auto-generate fluff, and we don't pad the count with throwaway items.

How current is the content?

We track exam version updates (e.g., CompTIA SY0-701, NCLEX Next Generation format) and update banks within weeks of new objectives. The version a question targets is shown in the explanation when it matters.

Is there a Pass Guarantee?

Yes — if you fail your exam after subscribing for 3+ months, attempting all practice questions, and maintaining an 80%+ average, we extend your access for 3 months free. Email contact@certclimb.com with proof of attempt and we'll set it up.

Can I use Cert Climb on mobile?

Yes. The site works on every modern phone in the browser. There's a tab bar, dark-mode-friendly cream theme, and offline-tolerant question delivery. No native app yet.

How do I delete my account?

Go to Profile → scroll to "Danger zone" → confirm. Deleting your account immediately revokes premium access, cancels any active subscription, and erases all your data permanently. There is no recovery.

I have a feature request — where do I send it?

Email contact@certclimb.com with the subject line "Feature request". We read everything personally — usually reply within 24 hours.

My exam isn't in your catalog. Can you add it?

Probably yes, especially if it's a US-recognized professional certification. Email contact@certclimb.com with the exam name and the official issuer (e.g., "CompTIA Data+ from CompTIA"). High-demand requests get prioritized.