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ASQ CSSBBFree Six Sigma Black Belt practice test
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Which of the following best describes the primary purpose of a balanced scorecard in six sigma strategic deployment?
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Q1. Which of the following best describes the primary purpose of a balanced scorecard in six sigma strategic deployment?
Correct answer: A. To align and monitor organizational performance across financial, customer, internal process, and learning/growth perspectives in support of strategy
The balanced scorecard links strategic objectives to measurable performance across four perspectives, keeping deployment aligned with strategy rather than operational task details.
Q2. In a typical six sigma deployment, which role is primarily responsible for removing organizational barriers and securing resources for improvement projects, while generally not leading the day-to-day project work personally?
Correct answer: B. Champion
The Champion is a senior leader who sponsors projects, secures resources, and clears organizational obstacles, while Black Belts execute the projects themselves.
Q3. Project X requires a $60,000 investment and generates $120,000 in annual savings. Project Y requires a $40,000 investment and generates $60,000 in annual savings. Using simple payback period alone, which statement is correct?
Correct answer: C. Project X has a shorter payback period, about 6 months, versus roughly 8 months for Project Y
Payback = investment / annual savings. X: 60,000/120,000 = 0.5 year (6 months). Y: 40,000/60,000 = 0.667 year (about 8 months). X pays back faster.
Q4. In Hoshin Kanri (policy deployment), the iterative negotiation process in which strategic targets are pushed down through organizational levels and feasibility feedback is pushed back up is known as:
Correct answer: D. Catchball
Catchball is the back-and-forth negotiation between organizational levels during Hoshin Kanri that aligns top-down targets with bottom-up feasibility.
Q5. Which of the following is NOT typically included in a Six Sigma project charter?
Correct answer: A. A detailed DOE design matrix and factor-level settings
A charter defines problem, business case, scope, and goals at project kickoff. A detailed DOE design matrix is developed later, during the Improve phase.
Q6. The process of translating vague customer statements (Voice of the Customer) into specific, measurable requirements is known as:
Correct answer: B. Translating VOC into critical-to-quality (CTQ) characteristics
VOC statements are broad and qualitative; the CTQ translation process converts them into specific, measurable requirements the team can design and control to.
Q7. According to the Kano model, a feature whose absence causes strong dissatisfaction but whose presence does not raise satisfaction beyond a baseline expectation is classified as a:
Correct answer: C. Must-be (basic) attribute
Must-be attributes are expected baseline requirements; their absence causes dissatisfaction, but their presence alone does not increase satisfaction.
Q8. According to Tuckman's model of team development, the stage characterized by conflict, competition for roles, and resistance to the team's task is called:
Correct answer: D. Storming
Storming follows the polite Forming stage and involves friction over roles, authority, and approach before the team settles into Norming.
Q9. The primary purpose of a Measurement System Analysis (MSA) / Gage R&R study is to:
Correct answer: A. Quantify the variation contributed by the measurement system itself, separate from true part-to-part variation
Gage R&R decomposes observed variation into repeatability, reproducibility, and part-to-part components so the measurement system's contribution can be judged before trusting the data.
Q10. Cpk differs from Cp in that Cpk:
Correct answer: B. Accounts for how well the process is centered relative to the specification limits
Cp measures potential capability based on spread alone, assuming perfect centering. Cpk incorporates the actual process mean location, so it can never exceed Cp.
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